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The question nobody asks on a demo call: how often does your booking page go down

October 19, 2026

A demo call shows the booking page working. It never shows the evening it stopped. When the page members book on will not load, the 6am class fills by text message or it does not fill, and you hear about it from a member. So ask how often it happens and who finds out first. Much of the answer is public before the call. Here is what the public record shows for WellnessLiving, and the five questions we would put to any studio software vendor.

What StatusGator has logged for WellnessLiving

StatusGator watches vendors' official status pages and shows outage reports from users. Its WellnessLiving page says it has monitored the service since July 11, 2022, and has collected data on "more than 79 outages that affected WellnessLiving users." These are the most recent it listed when we read it on October 19, 2026:

The three on September 10 add up to 1 hour 51 minutes in one day. Short incidents happen to every vendor, and the status pages of Mindbody and Arketa list theirs further down. What matters to a studio is how long they last and whether anyone tells you.

The incidents marked "Never acknowledged"

StatusGator keeps a second table for WellnessLiving: incidents it detected, and how long after each one WellnessLiving's own status page acknowledged it. Its page says "We can often detect issues before they are officially acknowledged by the provider." Of the nine incidents in that table, five were acknowledged between 4 and 30 minutes later. Four are marked "Never acknowledged":

StatusGator grades the accuracy of WellnessLiving's status page "C" and calls it "Fair," with "Avg. delay 30 - 120 min." A third-party monitor can catch a blip that never touched your studio, so read this as a record of what the status page said, not a count of your bad mornings. By StatusGator's record, a studio owner checking the official page on those four days would not have found the problem there.

What the BBB file says, and what it does not

WellnessLiving's BBB profile lists it in Thornhill, Ontario, with an A- rating and BBB accreditation since March 31, 2021. Its complaints page shows 27 complaints in the last 3 years and 9 in the last 12 months. BBB files them as Billing Issues (9), Order Issues (7), Customer Service Issues (6), Product Issues (2), Sales and Advertising Issues (2) and Service or Repair Issues (1).

That file is mostly about money and service, not downtime. It is still worth ten minutes before you sign, because the complaints show how the vendor answers a customer who is already angry.

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Five questions for the demo call

None of these asks a vendor to promise an uptime number. Each one has an answer you can check yourself.

1. Do you publish a status page, and can I subscribe to it?

All six vendors we checked publish one: WellnessLiving, Mindbody, Momence, Glofox, Mariana Tek and Arketa. WellnessLiving's offers alerts by email and SMS and posts scheduled maintenance there: "A scheduled update will take place on October 6, 2026 from 5am to 6am ET." Momence, Glofox and Mariana Tek each offer alerts by email, text, Slack and RSS.

Subscribe the day you sign, from the phone you check first in the morning. If a vendor has no status page, ask how you will hear about an outage instead.

2. Which line on that page is my booking page?

A status page is only as useful as its list of parts. Arketa's lists "Booking pages" as a line of its own. Mindbody's lists "Branded Web" and "Consumer Web" among its Mindbody lines. Mariana Tek's has "Web Integrations." WellnessLiving's lines include "Achieve Client App," "Payment Processing" and "Presence Custom Websites," and none is named for booking. Ask which line goes red when the schedule embedded on your own website stops taking bookings.

3. What was your last incident, and where is the write-up?

A vendor that has been running for years has an answer with a date on it. Mindbody's incident history lists "Branded Web Manager and App Checkout Issues" on October 5, 2026. Arketa's write-up of June 12, 2025 names the cause as a "widespread Google Cloud Platform (GCP) outage," lists "Booking pages" among the parts affected, and was marked resolved 6 hours 34 minutes after it opened.

That is the shape of a good answer: when, what broke, why and for how long. An answer with no date in it is not an answer.

4. How long after it breaks does your status page say so?

This is the gap StatusGator measures. For WellnessLiving it shows acknowledgments 4 to 30 minutes after detection, four incidents never acknowledged, and "Avg. delay 30 - 120 min." Ask the vendor for its own figure. Then look the vendor up on StatusGator before you sign and compare. Ask too whether the page updates itself when monitoring catches a failure, or only when someone on staff posts.

5. Who tells my members?

A status page tells whoever subscribed to it. That is you, not the member looking at an error before a 6am class. Ask what a member sees when booking fails, and whether you can send members a notice from inside the software while part of it is down. Then ask whether that notice still goes out when messaging is the part that is down. WellnessLiving's status page tracks "SMS" and "E-mail" as lines of their own, and Momence's tracks "Communications," so it is a fair question for both.

Before the call

The same five questions apply to us. Send them to our support inbox, which the founders answer.

Frontmat is $99 a month flat. Every feature, every location, month to month. Card processing is Stripe’s published rate and goes to Stripe.

Start free, no sales callFree trial without a card. Your data exports any time, including after you cancel.