Frontmat help
How to do the things a studio does, in the admin's own words. New here? Start with the guide; it follows the setup wizard's own order and takes about an hour to do.
From sign-up to booking live
The whole setup in order: sign in, name it, opening day and first class, the week and the room, payments, products, waiver, website, the app on your phone, your first member.
Start your studio
No card, no sales call. Your email, then a sign-in code, then your studio's name and address.
Your studio
Sign in, and find your admin again
How signing in to Frontmat works (an email link, no password), where your studio's admin lives, what to do when the link does not arrive, and signing out.
Your studio's name, look, time zone, logo and address
Settings › Studio in Frontmat: the name, time zone, brand color and look, the logo that becomes the app icon, the social share photo, and the address and contact details members see.
Set your opening day, and decide when booking opens
For a studio that has not opened: what the opening day does in Frontmat, how to move it, and the three choices for when members can start booking.
Add staff, and what each role can do
Staff roles in Frontmat (owner, admin, staff), adding someone who is already a member, inviting by email, and how instructors get a sign-in.
Your free trial and your Frontmat subscription
How Frontmat bills a studio: the free trial, what "free until you open" means, adding a card, the $99 flat price, what happens if a payment fails, and the Founding Studios panel.
Schedule
Add a class that repeats
How to put a weekly class on your Frontmat schedule: the template form field by field, what editing it changes, and how to archive one.
Add a single class, move a class, or cancel one
A class that happens once, moving a class to another time, and what members get when you cancel a class in Frontmat.
Add instructors, and let one sign in
Adding instructors to Frontmat, putting them on classes, headshots and bios, renaming, archiving, and inviting an instructor to sign in and see their rosters.
Draw your room so members pick a spot
Floor plans in Frontmat: drawing the room, reformers, bikes and mats with automatic labels, blocking a spot for one class, and putting a template on the map.
Run a class from the roster: check in, no-shows, walk-ins
The class roster in Frontmat: checking members in, marking no-shows and what they cost, adding walk-ins and comps, guests, and removing a booking.
Products and payments
Connect payments (Stripe)
Connecting your own Stripe account to Frontmat: what to have ready, the ten-minute trip, what "verifying" means, and what members see until charges are on.
Sell a drop-in, a class pack, or a membership
Products in Frontmat: the three things a studio sells, every field on the form, a founding tier that bills on opening day, changing a price, and archiving.
What a class costs, in credits and in dollars
How a class is priced in Frontmat: credits per class, the store's drop-in as the price for someone with no credits, free classes, and a class worth two credits.
Late-cancel and no-show fees
Fees in Frontmat: the free-cancellation window, the fee amounts, which pack or membership pays what, the 24-hour hold, automatic forgiveness, waiving, and failed charges.
Members
Bring your members over from another system
Importing members into Frontmat from Mindbody, Punchpass or any CSV: the preview, credits and expiry, what members receive, and running it twice.
Find a member, grant credits, add a note
A member's record in Frontmat: search and filters (including at risk and lapsed), the overview, the timeline, granting or clawing back credits, refunds, bookings and fees, staff notes, and adding a member by hand.
A member's timeline, and how often they come
The timeline on a member's page in Frontmat (every booking, purchase, email, note and milestone in one dated list), the 26-week strip that marks the week attendance changed, and the at risk and lapsed tags on Members.
Your waiver: write it, change it, see who signed
The waiver in Frontmat: your own words, signed once by typing a name before the first booking, what changing it does to existing signatures, and where unsigned members show up.
Let members bring a friend
Guests in Frontmat: who can bring one, what it costs, the caps under Settings › Policies, the waiver at the door, the guest list under Leads, and turning a regular guest into a member.
How the waitlist works
Frontmat's waitlist: automatic booking far from class, a timed claim offer near it, the release cutoff, quiet hours, and what the member sees and receives.
Referrals, win-back and milestones
Settings › Rewards in Frontmat: the referral program, the welcome and win-back emails, credit-expiry reminders, and class milestones, all paid in class credits.
The emails and texts members and leads get
Every message Frontmat sends on a studio's behalf: bookings, cancellations, the waitlist, the lead follow-up, and the lifecycle messages you can switch off or rewrite under Settings › Messages; plus how texts are turned on.
Leads
Leads: everyone who has shown interest
Leads in Frontmat: where they come from (your website, the pre-opening list, guests, referrals, a sign-in), what each stage means, a lead's page, emailing one, and how a lead becomes a member by itself.
Follow up with leads, without a tool
Lead follow-up in Frontmat: three emails in your studio's voice over ten days, on by default, stopping the moment someone books, buys or unsubscribes, and waiting while booking is closed. How to read, edit, stop or turn them off.
Send leads and members to your own tools (Connect)
Settings › Connect in Frontmat: one webhook endpoint for your own tool, a signing secret, the seven events, a test, the delivery log and retries, and the payload and signature reference for Make, n8n, Zapier and HighLevel.
Send your leads to MailerLite
A step-by-step guide: new Frontmat leads land in a MailerLite group through a free Make scenario, and a MailerLite automation sends them your own emails. What it costs, and turning Frontmat's own follow-up off.
Website and member app
Put your schedule on your own website
The Frontmat embed: paste one snippet on Squarespace, Showit, Wix, WordPress, Shopify, Webflow or GoDaddy, check it went live, link your designer, and the plain link for your bio.
The member app: the address, the phone, and what members see
Your Frontmat member app: its address, how it installs on a phone, the schedule, the class page, My account, the store, and what it shows before you open.
How members buy, book and cancel
What to tell members: signing in, buying a pack or membership, booking a class or a spot, bringing a friend, the waitlist, canceling, and their credits.
Day to day
What Home shows you each day
The Frontmat admin Home page: the opening checklist, today's classes, the week's leads, the Needs attention queue, and what each item wants from you.
Reports and exports
What Frontmat's Reports page shows (revenue, bookings, active members, fill rate, failed fees, and from lead to member) and how to download your data as CSV.
Find anything with the search box
The Frontmat admin search box: open it with Ctrl K, find a member, a page, a class or a product, and jump straight to granting credits or booking someone in.
Not answered here? Write to us and a founder answers.
Same-day on weekdays.