Help · Website and member app

How members buy, book and cancel

Checked against the admin on October 21, 2026.

What a member does, in the order they do it. Useful when someone asks at the desk, or for the one message you send when you switch.

The first time

Open the studio's address and tap Sign in. Type your email and open the link we send. No password.
Pick a class. The first booking asks you to sign the studio's waiver: read it and type your name.
If you have credits (a pack you bought, or a balance the studio brought over), tap Book. If not, buy a pack or a membership in the Store, or pay the drop-in on the class page.

The store in the member app: memberships with a monthly price, class packs with their validity, and a drop-in — The store. A membership says Subscribe, a pack says Buy.

Booking

A class costs credits; one is the usual. Book for 1 credit books it. In a pick-a-spot room, choose your reformer or bike on the map first; your usual spot is preselected.
No credits? Pay $30 drop-in & book pays for this one class. Packs cost less per class.
The booking email has the address and a calendar invite.
A full class offers Join waitlist. Far from class you are booked automatically when a spot opens; near class you get a claim offer with a time limit, and the first claim wins.
Bring a friend on a class you are booked into adds a named guest to the spot next to yours. They sign the waiver at the door.

Canceling

Open the class or Upcoming classes and tap Cancel. Before the class's free-cancellation time, the credit comes back (a paid drop-in comes back as a credit, not cash). After it, the page says exactly what canceling now costs, which depends on the pack or membership you booked with: the credit is used, or a late-cancel fee is charged to your card, or nothing. The studio can waive a fee within 24 hours, and everyone's first late cancel in 30 days is forgiven.

Credits and membership

Credit activity under Home lists every credit in and out, and when a pack's credits expire.
A membership renews monthly. Account › Manage changes the card or cancels; a cancellation runs to the end of the paid month.
Members can bring their balance from a previous system: the studio imports it, and it is waiting when they sign in with the same email.